Please read these terms and conditions carefully before using The Bruges Group website.
Using this website indicates that you, the customer, accept these terms and conditions of use. If you do not agree with anything written in these terms please do not use this website.
We reserve the right to modify these terms and conditions without notice and we recommend that you should view them each time you visit our website. Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer, your statutory rights are not affected by this agreement. We make every effort to ensure that accurate up-to-date information is used on this site but make no warranties as to the accuracy of such information.
This site is controlled and operated by The Bruges Group from its office in England in the United Kingdom. The Bruges Group makes no representations that materials in this site are appropriate or available for use in other parts of the world. Those who choose to access this site from other locations do so at their own risk. The Bruges Group makes no representations or warranties of any kind with respect to this site or its contents. The Bruges Group providing this site on an "as is" basis and disclaims all warranties including warranties of merchantability or fitness for a particular use.
The information contained in this website is for general information purposes only. The information is provided by The Bruges Group and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, The Bruges Group takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. The internet is an unstable medium and we do not guarantee uninterrupted or error-free service and accept no responsibility in respect of such interruptions or errors.
Pricing
All prices are quoted in Pounds Sterling (£).
Prices include delivery cost within the United Kingdom and £5 charge for outside; these are shown in the final billing page and are added separately to the total order amount.
We reserve the right to amend the pricing without prior notice. Prices in your order request are confirmed when we send you an order confirmation email.
Payment Process
We accept payment by American Express, Mastercard, JCB, Maestro, Visa, V.me and cheque and via bank transfer and PayPal.
Please do not send any payment details to us by email as we cannot take responsibility or guarantee the security of any data sent by email. We will not be liable to you for any losses caused as a result of unauthorised access outside our control to the personal and transactional information you provide us when placing an order.
When you reach the final billing page please check all of the order details and personal information are accurate and correct before proceeding. Once satisfied, click 'Proceed' to confirm your order, we will then immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised, your card issuer will hold this value in expectation of a charge from us shortly.
Order Confirmation
We will send an order confirmation email notifying the details of your order, you may wish to print or save the confirmation e-mail for your future reference. Receipt of your credit card details and debit payments does not constitute our acceptance of your order. All orders for goods are accepted only once we send a delivery confirmation email.
Although we aim to keep stock information up-to-date on the website, we will still accept orders subject to availability. Where items have unexpectedly sold out or cannot for some reason be delivered, we will contact you by email or telephone to inform you of this. You will have the choice to select an alternative item equivalent in price or you can take the opportunity to cancel all or part of your order. If for any reason we are unable to contact you on the personal details supplied by you, we will cancel and refund you this part of the order and dispatch the rest as usual.
Delivery
The Bruges Group will use all means possible to carry out our obligations within a reasonable length of time. We aim to dispatch all goods within one to three business days of sending your order confirmation email but in exceptional circumstances it may take up to five business days.
Delivery charges vary by country and are calculated and displayed during the checkout process prior to payment being made.
Fast Track
If you need your order quickly or by a particular date please email:
or telephone 020 7287 4414 and we will do our very best to fulfil your requirements.
Customs and duties
If you order goods to be delivered outside the European Union they may be subject to import duties or taxes when they arrive in the country of delivery. Any customs, import duties or taxes payable in the customer's country are solely the responsibility of the customer. We will not refund any duties or taxes incurred if you decide to cancel your order or to return any goods to us for exchange or refund.
Cancellation and returns
You may cancel your order at any time after you have placed it and within seven business days after the day the goods were received. Returned items should be in a good unused condition with all of the original packaging and seals intact.
How to cancel your order:
Contact us by email at
Goods must be returned within seven days of obtaining your RN. Items together with the sales receipt should be secured within the box in which they were sent with the RN written clearly on the outside of the box. Goods are to be posted Royal Mail First Class at your own cost for return or exchange as required. You may also want to insure any goods being returned, as we cannot be responsible for any items lost or damaged in transit back to us.
Please send returns to:
The Bruges Group
214 Linen Hal
162 – 168 Regent Street
London W1B 5TB
UK
